Enterprise Information Department’s Itsm System Analysis And Design In China Telecom Sichuan Branch

ITSM system is the information management system, is a set of enterprise IT system planning, development, implementation and operation of the theory of IT service management information system.Sichuan Telecom Business Service domestic fixed telecommunications networks and facilities in Sichuan Province and fixed telecommunications network based voice, data, image and multimedia communications and information services, and as the information construction Department of a comprehensive service provider business, Sichuan Telecom Enterprise information, the most important work is the goal to strengthen the informatization construction of telecom enterprises continue to strengthen the investment promotion, information, core competitive strength level, support enterprises to focus on customers, to improve the quality of service enterprises in transition, and to ensure the implementation of the strategy of enterprise information innovation.The current telecom enterprises because of large customer base, supporting system is complex, the lack of a unified IT platform sharing and management of information that led to the current problem of IT multiple artificial processing systems are isolated from each other, unable to meet customer requirements, and cannot support the process management, the market response is slow, unable to carry out the management strategy, system information, investment and human scattered resources effective integration cannot. All this needs through a IT service management to meet the Telecom Group Norms and the local actual application platform can effectively support. I have the honor and the enterprise practice and research mentor a involved in project development Sichuan Telecom ITSM system was established, the whole process, and undertake analysis and modeling work demand.This paper from the telecom enterprises and the development of IT services is currently supporting the status quo, demand and development trend of the telecom enterprises in IT service management, analysis of the introduction of IT service management, at the same time, the telecommunication business group norms understanding of telecom enterprise ITSM system content and system construction implementation requirements.Secondly, this paper is how to carry on the ITSM system analysis, including the construction of the content system, the requirements of principle, involving business function specification, and the ITSM system construction of key technology-- network environment, data structure, technical architecture and software and hardware requirements for technical analysis. At the same time, this paper also explains the technical architecture of the system, a function of a business process, data reporting, data structure, how to design and implement.The development of Sichuan Telecom ITSM system first is domestic beneficial practice of IT service management, has extensive popularization value and social effect, has a good reference to the domestic IT service management level. The company was founded in ITSM system construction is a milepost significance from the domestic and foreign development results localize the placement of a large software development project, not only enrich the practice of domestic software system about the management of IT services, but also to large comprehensive software project implementation provides management practice material. The construction of Sichuan Telecom ITSM system promotes the Sichuan Telecom Business Development, realize IT service supporting management needs, produce the huge social value, and promote the development of production and operation and the development of the information construction of enterprises.