Research And Analysis On The Management System Of Big Customer Management In

The rapid growth of private courier, for traditional postal express business is a big shock, post’s main revenue comes from, large, high quality, stable customers of all incomes, maintain good customer relationships, discover customer opportunities, important for the xishui post. Through the use of client systems better maintain key account management, discover opportunities, ensuring the lasting development of postal.This thesis introduces the research background, the project significance, the current research and application status of Xishui customer relationship management system system, and identifies the main work and research contents. In the business analysis, the existing problems of system, organizations, the original business processes are analyzed in this thesis, and then the optimized business processes are given. In the function analysis, through the use case analysis and use case descriptions, the thesis identifies the system functions, and gives the system function package diagram and sub-function package diagrams, including the Xishui customer relationship management system sub-function package diagram, Xishui customer relationship management system sub-function package diagram and so on. In the data analysis, the data of the system needs to process is analyzed, the entity class relationship diagram is given, and the database tables’structure is established. At last, the research and analysis are summarized. The future work to do is also prospected in this thesis.