Research And Analysis On IT Fault Reporting Management System Of Dongguan Biotechnology Industry Development Co., Ltd

This paper introduces the research background, significance, current research and application status of IT failure reporting management system, determines the research contents and main work. The existing shortcomings and its analysis of the original system, and bettering it to a new optimizing system are included in the business analysis chapter; in the function analysis chapter. through anysis and descriptions of the overall use case and sub use case, the system functions are well identified, and this chapter gives the system function package diagram and sub-function package diagrams, the latter includes the fault reporting management, fault handling management, fault diagnosis management, fault solution management, reply and revisit management, fault inquiry statistics. basic data management, system management; in the data analysis chapter. the datas of the system needs to process are analyzed, the entity class relationship diagram is given. and it establishes the database tables’ structure, this thesis finally summarizes the research and analysis work that has been done, and looks into the prospects of the future study.