The Interaction Design Research Of Public Self-service Products

With the rapid development of information society and the popularization and application of Internet technology, using a range of high-tech electronic products becoming more widely, gradually affect the space environment of public life in the city, which bings in more and more electronic public facilities in the city construction, leading the public space to an intelligent and digital way. With the high speed development of domestic railway transportation industry and the popularity of the Internet Ticketing system, ticket vending equipment has been popularized, which on one hand can alleviate the pressure of traditional manual operation work, set the service staff free from the repetitive operation of high strength and low skill; on the other hand, it can bring convenience to the users by reducing the waiting time, providing freedom and more choices. However, there are still some problems of using this type of products, on the one hand due to the problem of efficiency and cost, self-help products in some small towns are not yet universal; on the other hand, as a kind of emerging industry, for some special user groups such as the elderly, the disabled, the low education level of the population, there is still inconvenience and resentment in regular using.This subject is based on the existing products and research, via analysing the characteristics and features of public self-service equipment in currenttechnical background, physiology and psychology characteristics of users, especially the elderly vulnerable groups, the disabled and the low level, with interactive design, universal design etc. as the theoretical basis for the guidance of the railway ticket vending equipment, redesign this kind of product in order to improve the efficiency and give users a more pleasant experience.