Research On Process Improvement Of D Company Based On Six Sigma

With the development of Economic Globalization and Information Technology, the market propose new demands for Third Party Logistics company, it’s how to manage the whole supply chain’s logistics process effectively, integrate cargo flows, information flows and fund flows, also maintain them in an efficient operation. Under the background, Third Party Logistics company should not only manage company base on cargo’s timely and safety delivery, but also should constantly improve business process to meet customer’s new demands in order to increase Customer Satisfaction and company’s core-competitiveness. Therefore, the main purpose of this thesis is beginning with the actuality of the company to explore how to improve business process base on six sigma DMAIC model in D company’s ocean freight department which received many complaints from customers so as to reduce complaints and as well as enhance customer’s satisfaction. The significance of this thesis is apply six sigma DMAIC model to improve D company’s business process, so as to hope the process improvement approaches of Customer Oriented, DMAIC process improvement method and improved business process can offer the same trades some reference.Firstly, this thesis analyzes the actuality and problems in D company’s ocean freight department, and brings forward the necessity and feasibility of basing on six sigma DMAIC model to improve D company’s ocean freight department’s business process. Then, this thesis analyzes the detailed step of six sigma DMAIC model’s application on the business process improvement of D company’s ocean freight department. Finally, this thesis evaluate the effect of the business process improvement, and summarize the experience of success.