Study On The Improvement Of Performance Management System Of ABC Water Supply Company

With the constant improvement of market economy and the continuous improvement of globalization tendency, more and more state-owned enterprises recognize the important role of human resource management for enterprise development, so does ABC Water Supply Company. Performance management is an important content of human resource management, mainly including management by objectives (MBO), key performance indicators (KPI), balanced scorecard (BSC) and so on. Moreover, Performance management is the important means to improve enterprise management level and enhance enterprise competitiveness.Water supply enterprises belong to public utilities with the characteristics of social welfare and regional monopoly. Due to historical reasons, many management problems in the performance management of state-owned enterprises are exposed gradually, for example, the content of assessment index is not reasonable or imperfect and becoming a mere formality. With the development of water supply industry, the old management mode is badly in need of improvement.Using the method of literature research and case study, this thesis starts from the analysis of the current situation of performance management in water supply industry and ABC Water Supply Company. Then it intends to find out the existing problems and analyze the causes. Combined with the content of performance management process, MBO, KPI and BSC methods, it focus on rebuilding performance management process, establishing a new performance management approach and building up a set of performance management system including performance planning, performance implementation and management, performance appraisal, performance feedback and performance results application so as to help ABC Water Supply Company to seek out its own performance management method. Thus ABC Water Supply Company could improve internal management level, promoting the communication between organizations and individuals, motivating the potential of employees in order to improve the efficiency of enterprise management and realize the enterprise strategic objectives finally. Hope this research can provide some reference for similar enterprises.