IT Service Management System Design And Application

In economic globalization and Internet based information globalization today, theinformationization has already become one of the modern enterprise core competence.China Telecom as a comprehensive information service provider, the information abilityand level is more important. Strengthen enterprise informatization construction,improve the core competitiveness of informatization level, to support businesstransformation and focus on customer information innovation strategy, is China telecomenterprise informatization current important task.In recent years, in the China telecom enterprise informatization strategy planningguidance, China Telecom IT system through continuous construction and integration,has from the dispersion, to the local network system, gradually building into aprovincial centralized deployment system, constantly improve the technology of ITsystem at the same time, to adapt to the IT organization system, control system, such asteam continues to build, the formation of the upper and lower function consistentprofessional information department and executive force obviously improve theprofessional team, able to all business operations of the development to provideeffective support, information services professional level promotes ceaselessly, IT softactual strength increases significantly, the basic realization of the IT technology systemand control system of balanced development.The system design and implementation of a IT service management system, it is aset of help enterprise IT system planning, development, implementation and operationfor the effective management of high quality method. It is through service levelagreements to ensure that the IT service quality, it combines the system management,network management, system management and other management activities and changemanagement, asset management, problem management and many other processes:Theory and practice. IT service management is the IT service throughout the life cyclemanagement, IT services related to human resources, organizational structure,management, process and technology, including IT pre-study, plan construction,operation and maintenance link.