Research And Implementation Of The Call Center Analysis System Based On SSAS Data Mining Technology

In recent years, with the rapid development of China’s socialist market economy,call center applications more widely and applied to e-government, the addition of aconsultation between the government and the people to communicate, the complainant, theproposed channel, since the1999Changchun City since the opening of telephone servicehas accumulated a large amount of business data, although historical data querystatistical reporting capabilities, but not enough knowledge mining and further use ofthe vast amounts of data generated by the platform. Basic on the data of “Changchun City12345intelligent integrated service platform", Use Data Warehousing, OLAP and DataMining technologies, analysis basic data of presented platform,Proposed an orientedtraffic data analysis mode, use the full amount of extraction and incremental extractionmethod to data ETL, OLAP to analysis call amount, industry hot issues and time seriesanalysis the model to forecast call of amount, design and implementation of a call centeranalysis system.