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The Design And Realization Of Electric Power Customer Service Decision Support Software

Posted on:2017-12-03Degree:MasterType:Thesis
Country:ChinaCandidate:J D YangFull Text:PDF
GTID:2348330518950053Subject:Engineering
Abstract/Summary:PDF Full Text Request
With the continuous development of the social economy,the scale of China's electric power market is also expanding constantly.At the same time,China's economic development model is no longer the traditional planned economic development model,but towards the development mode of market economy.The focus from the traditional to the marketing-oriented way to become a service-oriented consumer-oriented approach.Power companies are also increasingly using modern computer technology to build their own information management system,and use of these information management system to improve their technical strength.The existing power customer service system for improvement,the introduction of auxiliary decision-making functions to help customers make decisions.At present,the power customer service of Chengdu Power Supply Company mainly undertakes daily business including customer complaint,consultation,business report,business change and fault repair.With the increasing of business volume,the original working mode can not be reasonably arranged Staff to shift,rotation,the peak of the business is not a good solution to the problem,which will lead to low customer calls,customer service staff pressure.With the completion of the system,Chengdu power supply company's daily telephone consultation volume showed rapid growth,especially in the holiday peak period,the Chengdu power supply company in recent years,the number of power customer service has been inadequate,the original power customer service support decision Software can not meet the Chengdu power supply company's growing business volume,the need to transform and upgrade,in order to ease the current Chengdu power supply companies are facing customer service pressure,power customer service decision support software on-line operation,the successful improvement of customer service experience And satisfaction.This topic is designed power customer service decision support software used in architecture is mature B / S structure,the development of the language selected JAVA,database choose Microsoft SQL SERVER 2012,the development of design in the power of customer service decision support software products only with the object-oriented design.After completion of the system requirements analysis,decision support to power customer service software architecture design,after the pre-planning of electric power in accordance with the customer service decision support software function module detailed design and implementation,and decision support software power customer service the realization of preparation of the corresponding test cases test analysis,the test results show that the subject of the designed power customer service decision support software complies Book design requirements,can run on the line.
Keywords/Search Tags:customer service, assistant decision-making, customer relationship management, JAVA
PDF Full Text Request
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