Design And Implementation Of Cadi IT Operation And Maintenance Management

Business development of the modern enterprise is highly supported by IT system.However, with the continuous expansion of the enterprise scale, IT risk should not beoverlooked. The ability of IT support for business development was enhanced by scaleexpansion and piles of equipments and systems in prophase. Lack of planning ingovernance means and clear division of staff, careless system management are the mainproblems of IT operation and maintenance management system in the domesticenterprises. Rational utilization of IT resources, reducing expenses of operation andmaintenance, avoiding IT risk to ensure the efficient and stable operation of IT systemsand applications and service quality has become the main topic of IT operation andmaintenance.In this paper, based on the study of IT service management, we designed IToperation and maintenance management combining ITIT V3standard processes andCADI (Chengdu Aircraft Design Institute) IT operation management drawing on thedomestic and international development of the IT service management model based onITIL (Information Technology Infrastructure Library, IT Infrastructure Library). First,we studied the ITIL core process, workflow engine and related technologies andtheoretical basis. Then, we investigated and analysis the business process of CADI, andutilized the leading workflow development platform BMC Remedy and AR System todevelop system architecture, and do the demand analysis and process design of ITILstandard module such as service desk management, service request management,accident management and change management. Finally we achieved service requestmanagement, event management and asset management. We did not do a separateimplementation on change management, instead of splitting into two modules. Afterthe implementation of the operation and maintenance of the system, I managed all ITevents effectively, and tracked the detailed process, management program and finaldisposal of the event. We provide a quantified retrospective basis on the responsibilityof the personnel, which greatly improving the efficiency and accountability of thepersonne, reducing the costs, improving customer satisfaction, improving the service efficiency in order to reach a new IT operation and maintenance service managementlevel.