Construction Practice And Development Thoughts Of The IP Electric Power Call Center For Provincial Network

China has introduced the concept of call centers in the late nineties, till now there has already been four generations development in technology and business aspect. The main technical features of the4th generation call centers are mainly by the IP agent, this technical change has a huge impact on the entire services industry. Similar case is that a lot of call center OEM has generated in India and other third world countries, which use English as official language, providing the service for United States and Europe, which makes the IP phone call service of European and American customers with low cost across the ocean, the customer service call is picked up by the cheap labor by India in English. The development of the service center of power enterprise is actually like the above mentioned call center. Each call center development is involved with the service center of power enterprise. It is based on the traditional service with its special characteristic, which develops and changes of their own. However, the lack of in depth study change of the IP call service revolution, the service center of power enterprise network in provinces, in particular, has the urgent need in new scientific distribution pattern study.The purpose of this thesis is based on the latest IP call center information technology and the already the mature business model. To improve, enhance and even change of service center work pattern of power enterprise, the establishment of this model has two main indicators, customer satisfaction and call costs by each phone call, which shows that the enterprises should meet the needs of the growing power customers (acquisition) of quality service, but also cost control, that the electrical power companies need to find a balance between these two contrary indicators, appropriate cost of providing the best service. Management science, and other Mathematical model related will be used in the research work for the basis of mathematical calculations foundation in this thesis, model and related models is as realistic as possible, in order that the service center of power enterprise can be used directly.