Coping Mechanism Of Hospital-patient Disputes&Crisis

Over the last years, patient-hospital disputes have drawn increasing public attention, which, proven by most cases, if mishandled, may incur immeasurable loss to the hospital, sometimes causing a serious crisis. Nevertheless, there are not enough priority given hereof from medical institutions and staff as well. The corresponding emergency plans available are more of a theoretical nature, with solutions rather limited to administrative conciliation, patient-hospital negotiation, law suits, and the worst case, medical disturbance. The insufficiency of multiple practical solutions is a bottleneck, accelerating the already-fierce situation.In this sense, it is imperative to establish a feasible coping mechanism. To address this issue, the author introduces third-party non-litigation mechanism of cities in the U.S., Japan and Germany and China, to explore the feasibility of establishing a similar coping mechanism. The paper is divided into6sections as follows:Section I:Introduction.The research background, status, contents, methods, and novelty are summarized. Section Ⅱ:Theoretical definition The concept and features of medical disputes and crisis, their inscape and significance are defined and analyzed accordingly. Section Ⅲ:Current medical crisis management in China and how it form are analyzed.Section Ⅳ.Common coping mechanisms of the U.S., Germany and Japan are introduced.Section Ⅴ:A real case of Hospital X is analyzed as an example to illustrate the problem of the current system.Section Ⅵ:A coping system of medical crisis is proposed.