The Research On Quality Control Of Hebei Mobile Co.Queuing Information System Development Project

Competition is increasing in the mobile communications industry, to improve the quality of service become the main means for enterprises to gain competitive advantage. Therefore, Hebei Co. of China Mobile build the queuing information system, Through docking and integrated with the operation support system, centralized management and analysis the customers queuing the information, the company can deploy the resources rationally based on the queuing situation, and meet customer demand maximumly, and improve the quality of service, and the same time, on the basis of in-depth analysis of the queued data, in conjunction with multiple departments to develop a more rational resource allocation decisions and marketing program design. In order to develop a high-quality queuing system, it is necessary to have strictly and effectively quality control, quality management issues in the construction process of the research project has important theoretical and practical significance.Through the analysis of the current situation of project management in Hebei Co. of China Mobile, Find out the existing problems in the project management of the company is not involved in the project quality management of product development process, and ignore the quality control of the project integration of product development process. This paper uses qualitative and methods a combination of quantitative analysis, the combination of theory and practice, the theory of project quality management, including the quality planning, quality assurance, quality control, Expolain the importance of telecom operators participate in project quality management, The project quality management should be " post-calculation baguanhe " to "prevention " and " change things in control " thought and a set of operators involved in the software development project quality management solution.In this paper, in a setting of construction project of Hebei Mobile Co. queuing information management system, used project quality control theory, combined practice of project construction of Hebei Mobile Co. queuing information management system, adhere the whole process of quality management system thinking in the system construction process, used the "ex-ante, processing, post-project" three-stage quality control methods. Through research the practical application of the project quality control of Hebei Mobile queuing Information Management project, which.has an important role in guiding and application reference value to quality management of China Mobile Hebei and other enterprise in the software project development.