Telecommunications Business Support Platform Based On Short Message Transmission

With the deepening of reorganization of telecom operators and the opening entirely ofbusiness operations in China, the telecom industry become liberalization, the form ofcompetition has change in the past year, a single resource competition towards thecompetition of the overall strength and core competence. The change of operators strategyfrom "production-centric" to "customer-centric" need roll out new business and servicebetter, all of which must rely on a strong information technology support. As protection,upgrading and supporting service business operations support system (BOSS) becomecarriers for competitive victory an important tool for telecommunications customers with afull range of communication services such as customer information management, businessservice open, communication billing.Current business support system mainly uses B/S structure, the network bandwidthand data transmission speed between terminal and servers will directly affect thesalesperson’s business handling efficiency and customer perception, as well as it is one ofthe constraints of the telecommunication market in remote areas. currently network type ofthe BOSS have: dedicated line, Internet broadband, wireless LAN, and mobilecommunications network, five province of Northwest are sparsely populated, telecomoperators in more remote rural area has launched network transmission "air recharge"platform based on mobile communications network for customer provides paymentrecharge service, To open an account, Changing card, customer information change, callsdisplay, color ring back tone, other general business handling demand fundamental cannotmeet.This article design about telecom business support platform based on short messagetransmission, it is effective supplementary to telecom business operations support system(BOSS), the data communicate through wireless base station of mobile communicationsnetwork and short message service (SMS) gateway, client SMS data passed tobackground server through GSM MODEM and independent development SMS transceiverinterface program, then data will passed to BOSS system and received receipt informationby background server interface, finally the receipt of BOSS is sent to the open clientinterface by a server-side program, to achieve closed-loop process of customer serviceacceptance and provide convenient conditions for remote area rural customers for thebusiness.