China Southern Airlines Call System Analysis And Design

With customers on the aviation services asks is ceaseless rise and aviation industry competition is becoming increasingly intense, China southern airlines hope through the development of China southern airlines call system to expand competitive advantage, to achieve better customer experience, enhance customer reputation and loyalty. Through the development of China southern airlines call system, from the customer’s perspective, China southern airlines call system for passenger provided more convenient, ticket booking, modify, query, ticket confirmation and inquires the flight information, inquires the mileage, criticisms and Suggestions and other services can be not affected by time and space limitation, is very convenient to complete. From airlines Angle analysis, China southern airlines call system greatly broaden the airline service scope and sales channels, reduce the operating cost and manpower cost, improve the efficiency of the customer service, and the firm aviation company’s most important tourist-business travellers have very important significance.In this dissertation, through the analysis of the China southern airlines co., LTD., outline, with China southern airlines call system development as the background, the structured development method of system analysis and design, complete the main job is:1, In the China southern airlines co., LTD., based on the research of the, the business flow diagram of the system to express various business processes, and complete the customer identification, general query, domestic sales, the international sales, membership service and system management six functions of functional requirements analysis, and finally gave out the six major functional modules of the use case diagram.2, On the basis of the demand points, this article has conducted the system overall design, function design and database design, and gives the system overall function structure, customer recognition, general query, domestic sales, the international sales, membership service and system management module refining function structure, function specification and processing flow diagram, and database ER diagram and main data structure table.