Research And Implementation Of Customer Service System Model

With mobile operators in-depth multi-faceted needs of marketdevelopment, a huge user base remain strong in the base of the rapidgrowth, has introduced various new services, tariffs and many otherfactors, the diversity of ways leading to the amount of incoming customerservice system growing, especially in the beginning of the end of the peakperiods such as business, customer service system also facing rapidinnovation and stability of operation and maintenance management of thedual pressure, in this environment, how to be more effective assessment,management and control system resources, is to emphasize thatimportant.Based on both history and real-time of operating and transaction dataof the customer service system, the establishment of customer servicesystem back-end servers, storage resource performance model. Thecustomer service front business flow changes into the model to assesscurrent customer service system for business and user developmentsupport capabilities, and future business needs change on the customerservice systems ability to support the impact and influence, can enhancethe system operation to understand and grasp.By the establishment of performance models, providing first-handdata and reference for the rationalization of resources to configure anduse, and suggestions for subsequent optimization of the system in thefuture.