Design And Implementation Of A Bank Queue Monitor Analysis System

Financial homogeneity competition, the escalation of the financial consumption level under the new situation, the banking sector as an important member of the modern service industry, its most fundamental attributes of service in the current is particularly important. Product, price is no longer a key inter-bank market competition, becoming an integral part of the most important part of the core competitiveness of modern banking service quality contest.In order to improve the bank business system of sustainable and efficient service ability, enhance the overall bank service capacity and service quality, the bank is an urgent need to establish the queue monitor analysis system, realize the real-time monitoring of outlets business. Queue monitor analysis system to fill the bank has been in the" long queue, queue" problem data analysis of channel occlusion, providing all aspects of real-time understanding of queuing means, for real-time business outlets, to provide solutions, to guide customers to shunt and improve service quality has important significance at the same time, this system also on Web2.0rich client technology was successfully used, greatly improve the user experience, leadership and management at all levels for the Bank of outlets queuing provides strong decision-making support.Based on user needs on the basis of investigation and research, and in order to keep the use habit of a user and easy operation as the requirements, the use of the Internet to the rich client technology, the introduction of EXTJS and SILVERLIGHT, the imitation of the Windows page design, using the map display and data display the dual face bank outlets queuing for early warning and analysis, and use dynamic changes of the histogram, line chart, table data and status light to show the way of showing the business indicators, more intuitive, greatly improving user experience.