The Design And Implementation Of Online Customer Service System Of Police

With the rapid development of industry of information technology in recent years,the community rely on network applications. Public security organs as a publicservice government agencies, information management has also been a rapiddevelopment. Management information systems is an increasingly important role inpolice work, networking, information technology has become an important directionto lead the efficient development of police work. Use of online customer servicesystem as an online exchange to become the inevitable choice of police information.WEB online customer service system is a complete web site customer service andsupport system, to meet the needs of the professional website for customer service,improve the user experience, improve customer relationship, and further improve thesite features. Research online customer service system in order to pass adaptive tomeet the basic service functions on the basis of custom features, with higher, give fullplay to the concept of service interfaces for various applications, in particular, theexisting police the platform provides a complete interface and a quick call to achieveseamless integration with existing systems, thereby enhancing the level and standardof government, business website to promote further restructuring and upgrading of thewebsite service functions, and continuously meet the needs of users of web services.Online customer service system is the use of B/S structure Web services-basednetwork applications. Back-end technology platform based on Linux operating systemand Apache Web application server platform, MySql open source and efficientdatabase and PHP hypertext preprocessing language development, deployment,development framework based on open source PHP framework ThinkPHP andimprove the use of AJAX (Asynchronous JavaScript and XML) client responseefficiency, and reduce the pressure on the service side computing. The system is basedon TCP/IP protocol standard to deploy and run fast and efficient operation andmaintenance costs low.Online customer service system for police information platform provides acomplete set of WEB-based customer service and support system to meet theprofessional website on the needs of the user services not only improve the userexperience, improve customer relationship, and also to further improve thewebsitefunction to improve the site availability. The system mainly includes:Knowledge management, process management, online interaction and instantmessaging, customer information management, online surveys, customer service management, systems management, extension services and interface functionalmodules.Practice has proved that the research results significantly improve the workefficiency of the network of police platform by service users and the wide acclaim ofthe masses, played a multiplier effect on the online Alarm ability to carry out onlinework, and opinions online business, have a goodsocial and promotional value.