The Design And Implementation Of The It Production Management System

Because the early operational maintenance management system lackedconfiguration sharing lib, process management and IT system long-term planning, thequality of services and efficiency decreased, the IT running cost and running riskincreased. In order to improve work efficiency, timely response to network problems, toachieve a timely response to the closed-loop business management, and theestablishment of an effective service process support system that is ITSM came intobeing.Along with the social economic and financial industry of booming development,various business and financial data more and more kinds of data provider, how throughvarious technical means, converting the data customer needed information andknowledge, enhance their core competitiveness has already become the main bottleneck.Data warehouse technology of the data extraction, conversion and loading, namely andIT services management technology can solve this problem to provide technical support.This thesis mainly research in IT services management theory and its guidanceregulating ITIL (IT Infrastructure more emphases, IT Infrastructure standard Library),on the basis of develop a set of adaptive enterprise digitalized management IT servicemanagement system, and gives reception, event management, problem management,change management and configuration management process of a series of detaileddesign.This paper firstly introduces the definition of IT service management, the scope andthe core idea, Summarizes the content and function of digital management, and pointsout that the present universities digital campuses IT service management exist inquestion. This paper mainly in IT services management thought method for guidanceand reference ITIL framework, and according to the characteristics of university digitalmanagement designed the five main IT service management processes. And this paperdiscusses IT service process definitions and functions, and gives the detailed processdesign and process description. This thesis planning the digital management of IToperation and maintenance management system elements, and combining the main process design puts forward a set of that enterprise production management IT operationand maintenance management and implementation plan. In order to confirm IT serviceoperation and maintenance management implementation plan implementation effect,this paper also for the implementation of the scheme before and after the main ITtransports augur service quality comparison, finally gives the scheme to analyze theeffect of.