ITIL Based Management Platform To Run The Bank Research And Implementation Framework

With the rapid development of IT industry, the IT information technology industries havea deeper dependence. In fact, IT services, high security, high availability, high reliability andhigh performance often determines the enterprise’s earnings and customer trust, which willdirectly reflect the maturity of IT service management and integrity. IT services as a supportplatform, has become the most industry infrastructure. Additionally, firms can not onlyrequired IT services business to provide continuous uninterrupted operation of the system’ssupport, but also requires IT services as possible for the system to create more businessopportunities for the business sector can better achieve business objectives. In this new request,IT service management more and more important, IT service management is a process-oriented,customer-oriented concerns, standardized management approach, which by the IT services andbusiness services to integrate help companies improve their IT service and support provided bythe ability, so companies have begun to improve the quality of IT services and personnelsecurity, financial security, as important as the strategic level.IT Service Management (IT Service Management, referred to as ITSM) is a widelyrecognized world currently available to ITIL (Information Technology Infrastructure Library)is Information Technology Infrastructure Library-based IT service management model, in ourvarious professions and businesses has been more and more attention. ITIL v3release, is to"simplify IT service management processes" as the main starting point,"Service life cycle" asthe central guiding principle of "e-government" as the ultimate target of a scientific, operationalservice management. This study is the theoretical core of ITIL v3theory-based, IT servicemanagement perspective, combined with the bank operation and maintenance of ideas,designed to monitor IT services, services for the purpose of quantification for banking ITservice management software platform. The service management software platform to achievespecific service desk, incident tracking process management, process management, issuetracking, configuration tracking process management, change tracking process management,process management, release tracking, knowledge base information management, informationmanagement, duty, job scheduling management, assessment and management subsystems tomeet the banking system, the implementation of the comprehensive monitoring, the bank hadincreased with the expansion of the monitoring system interfaces to achieve the perfectcombination. In the design, in order to facilitate with other IT service management system to integrate fully into account the system’s security, ease of use and scalability, and provides arelatively standard data interface for the future to achieve a comprehensive ITIL ServiceManagement process and lay a solid technical foundation.The full text divides into6chapters, the main content:The first chapter is the introduction part, on IT service management the necessity to carryon the description and analysis, at the same time on Commercial Bank IT operationmanagement system was introduced, on the basis of enterprise service management platformis generated and characteristics were expounded and illustrated.The second chapter is the part of ITIL theory, focus on the ITIL to do a simpleintroduction, and the service and service management and service life cycle framework isdiscussed, at the same time also on ITIL V3architecture and ITIL V3features to do thecorresponding analysis.The third chapter is the system requirement analysis, system ’s major functiondeployment description and analysis, respectively, event tracking process management/service desk, issue tracking, process management, change tracking process management,configuration management, issue tracking tracking process process management process isanalyzed.The fourth chapter for the frame design, first proposed the solution framework, and thensystem tools, presentation layer, business logic layer, data persistence layer, interface layer,data synchronization based component layer, monitoring object to describe and study,discusses the relationship between IT service management process.The fifth chapter is the detailed design part, mainly includes the service desk, eventtracking process management, issue tracking, process management, configurationmanagement, change tracking process tracking management, issue tracking processmanagement, knowledge management, information of duty management, job schedulingmanagement, appraisal management module.The sixth chapter is part of the system, mainly for the main interface of systemrealization, namely the main interface, event management change management configurationmanagement interface, the main interface, the main interface on duty management,knowledge base, main interface information interface and implementation.