Sustainable Development Of Collaborative Digital Reference In China

Reference Services, is one of the most able to reflect the status of library resources and librarians capacity and quality of the project. Reference Services by the user to take their wares to ask questions, librarians answer through access to museum information. With the accelerated process of digitization, the popularity of the network, the library is also working with the era of standards, reference consulting services from traditional to digital, user homes will be able to get the help of the librarian from the network. However, the Reference Services provided in a single library to limited resources, personnel and other factors, are often difficult to meet the needs of customers, coupled with reference to the advantage of the convenience brought by the Advisory digital, paperless as technical support, Collaborative Digital Reference Advisory services have emerged. Foreign Collaborative Digital Reference Service from time, and are superior to domestic development in the theory and practice of research. Domestic Collaborative Digital Reference Service of theoretical research is still stuck in the introduction, study abroad Collaborative Digital Reference Service in successful cases, the comparative analysis of the country a certain Collaborative Digital Reference Service system, although its localization the development of innovative research, but most of them still remain on the surface, there is no in-depth study.This thesis first theoretical study of domestic and international cooperation in Digital Reference Service of the status quo in the first part is more detailed bibliometric analysis, through the analysis of the number of theoretical research literature, literature of, literature theme, at home and abroad Collaborative Digital Referenceconsulting service has a macro understanding; then introduced the well-known several Collaborative Digital Reference system. Second part of the Collaborative Digital Reference Service of the related concepts, such as "digital reference service," Collaborative Digital Reference Service and its characteristics are described in the specific mode of operation of the Collaborative Digital Reference Service described in detail in this section. In the third part, the author adopted the domestic and international cooperation in Digital Reference Systems, supplemented by literature, summarizes the mode of cooperation of the Collaborative Digital Reference summed up as "star mode", "mesh mode" and three service models:the vertical stratification model "," parallel mode "," diversified mixed-mode ". The fourth part, the author uses a comparative analysis, documentary research, on17domestic and foreign cooperation in Digital Reference Systems in the infrastructure, resource characteristics, the scope of services, consulting services, such as a detailed comparative analysis. Part V for the comparison of domestic and international cooperation in Digital Reference Systems analysis and domestic Collaborative Digital Reference Service of the status quo, domestic Collaborative Digital Reference advisory services exist lack of overall planning, less well known, the user selects the plight of the service does not in place, the knowledge base construction is the lack of five. Part VI for the fifth part of the induction of five proposed four measures to ensure domestic Collaborative Digital Reference sustainability consulting services, namely a clear direction of development, development of the industry norms and establish an evaluation system to improve service quality, the introduction of knowledge management concept.