Design And Implementation Of Customer Complaint Management System

As the consumer’s dissatisfaction on the performance and quality of productsresearched and produced by companies, Customer Complaint reflects the real needs ofcustomers, and analyzing customer complaint can be corporate direction and basis toconstantly improve their own management and continuous improvement. At the sametime, information technology and network technology continues to progress, more andmore enterprises and personnel use management information system to assist andcomplete their work and mission. How to use quality management, especiallycustomer relationship management, and give full play to the characteristics of moderninformation technology and Internet technology is an important task for enterprises,especially manufacturing enterprises to improve information technology.Because of the character that there are two types of customer complaint, and dueto the needs of practical problems and information using for enterprises, CustomerComplaint Management System designed in this paper consists four parts: systemmanagement, basic information maintenance, customer complaint handling andstatistical analysis, in which customer complaint handling is divided into unofficialcomplaint handling and official complaint handling. In addition to basic functionsneeded by the user, the system also need to take into account the safety andperformance requirements.According to the characteristics of customer complaint, we investigate the designand implementation of Customer Complaints Management System. The architectureof the system uses the three-tier architecture of.NET technology, by adding anintermediate layer between the client and the server, and the entire application isdivided into three interrelated levels, namely user interface layer, business logic layer,and the data access layer. Use the MVC pattern which includes three maincomponents, the model, view and controller of the. MVC separates data model and controller code, and refines the user interface presentation layer. ADO.NET is theinteraction of a data source object-oriented class libraries, ADO.NET can providestandard services to access all types of relational data, XML data and application datain.NET, while enhancing in RICH XML and other non-connected programmingmodel support. ADO.NET provides data access with platform interoperability.This paper uses the quality management system, customer complaintsmanagement ideas, software engineering methodologies for enterprise customerscomplain about the management of the actual situation, analyzes system requirements,and designs functional modular, especially the design of the database. We study thearchitecture of the system, pattern and key technology platform, focused on rightsmanagement, ADO.NET data access technology, customer complaints8D processes,data backup, query and other functions. Write code to complete the system and thefunctions of main modules.