The Design And Implementation Of Complaint Management System For Furong District Government

Along with the social economy developed rapidly, and the people’s standard of living increased greatly at the same time, major events, sensitive nodes, social unstable factors, and a big increase in the number of conflicts problem, the community have varying degrees of existence key petitions personnel, more and more people to take off the control key petitions, repeat the YueJi petitions frequently occurred, stable work has been facing serious complaint complex situation, meanwhile, the complaint the workload of workers is multifarious. To properly deal with furong district people’s complaint, give full play to the guidance, supervise, coordinate, advice and function, furong district government need to design and implement a in order to improve the administrative efficiency and quality, reduce administrative costs, achieve "big complaint" strategic vision for the purpose of "the complaint management system".In this paper, using the concept of software engineering describes furong district government complaint management system analysis, design, implementation and implementation process. In the system requirements for research, this paper USES object-oriented methods of analysis on the letters registration module, the complaint handling module, the complaint statistics module, the complaint management module, the complaint and custom inquiry module modules to use case diagram form of visual display, and the function of a detailed description. In cases analysis, understand the management system to realize the complaint of the specific function, and then on the system function design, technology with J2EE platform on the architecture design, through the application of Struts frame technology, has established a set of scalability high system development framework. Sure the function and the technical architecture in some function after as an example the detailed design of the function of the core business, the data model class and control class, using the way of timing diagram of the relationship between calls were described. According to the business model and design the data model, further design database table structure. Finally realize part, describes the operation of the system environment, system functions show, finally describes the system test.Furong district government complaint management system realizes the complaint by the specialist register according to letters, calls, fax, mail, personal a different form opinions to submit information; The complaint handling realize the complaint according to the unit management system, to the unity of the letters and visits from the registration, unified examination and approval, unified handling, unified feedback function; The complaint realized the convenient statistics statistical unit, the department should transfer all of the visit function; The management of the complaint letters to check, modify any information for examination and approval, management the complaint accessories function, can provide for the complaint data integrity, timeliness and accuracy, and completed the complaint management system, enhances the furong district government management level; The complaint inquires according to the functions and the query terms and according to the input of the function of the key inquires; Custom Settings realize the dilemma of the single complaint will set each option content, including:content, for in the complaint, don’t turn to authority, category.The system to visiting, letters, the comprehensive information management such as assigned by integrated information acquisition, storage, statistics processing for an organic whole, the operation is quick, simple, easy to use, easy management, information recorded intelligent, which improves the work efficiency. Through the collection, letters, superior visit assigned by, leadership instruction and raw data, statistics and analysis, a procedure, the institutionalization and standardization of the complaint management information system, provide timely and accurate various reports and visualized graphic analysis, to the complaint of the case management provides a modern management means, keep all kinds of data integrity, timeliness and accuracy, perfect management system, enhances the working level.