Development Of The Questionnaire Of Inpatients Satisfaction Based On Network Pattern

Objeevties In order to adapt to the development of the hospital information,make full use of the hospital information system of the rich information resources,the development of Internet mode in hospital patient satisfaction assessment tools,development and management software for the statistics, make patient satisfactionsurvey and the corresponding data processing and evaluation work automation,standardized and institutionalized, and procedures, completely change broughtabout by manual operation of the efficiency is low, the error rate is high, datacheck difficulties, such complicated formalities defect, make the patientsatisfaction survey information and network to the development direction, in orderto improve the patient satisfaction survey and evaluation of information inreal-time and accurate.MehtodsDesigned by questionnaire, and then used the two wheels experts consultationmethod (Delphi method),adopt suggestions of experts for scale design, determinethe scale of the content and form, then form the scale. From the definition and thelogical module statistics relationship electronic information scale, within a certainperiod of use of the Internet platform patients hospitalized patients with voluntaryeligible satisfaction. Questionnaires for scale inspection, through to the scaleinternal consistency test, the correlation analysis and factor analysis, the scale ofthe reliability and validity analysis, and the project of screening, finally form theformal scale.Results1. Designed by questionnaire, using Delphi method of reliabilitypreliminary design or scale. This study carefully the hiring of26qualitymanagement, statistics and involved in many fields such as nursing managementexperts. The statistical analysis, two recoveries were reached84.6%,100%, andthe general authority coefficient is0.905. After two rounds expert consultation, atotal of three factors were modified, three entries on the increase and decrease,modify, form the four factors and entries, we use the scale scaling by Likertsmethod.2. After statistics analysis form the formal scale. The internal consistency evaluate-on, factor analysis method of reliability and validity of the inspection.19project general Cornbahca coefficient is0.876, and a half reliability for0.849, show thatscale has high internal consistency. The total score of each factor scores andcorrelations between were less than total cornbahca coefficient; Eventually formed,including the "health","care","medical auxiliary","logistics" four dimensions, atotal of22of the items of the scale. Initially formed suitable for China’s medicalwork reality, and has certain the reliability and validity of the comprehensivehospital patients to nursing work satisfaction scale.3. Form the formal scale after statistics analysis. The internal consistencyevaluation, factor analysis method of reliability and validity of the inspection.Entries overall Cornbahca coefficient is0.876, and a half reliability for0.849,show that scale has high internal consistency. The correlations between total scoreand each factor scores were less than total cornbahca coefficient; Eventuallyformed hospital job satisfaction scale, including the "health","care","medicalauxiliary","logistics" four dimensions, a total of19of the items of the scale.Initially formed suitable for China’s medical work actual situation, and possesscertain the reliability and validity.