Analysis And Design Of The Sales And Service Management System

With domestic telecommunications operator of the restructuring, the pictures of the complete 3 G officially extend, three telecommunications operator went into all the business operation period. Telecom enterprise competition model not only then network quality, service quality, customer quality, cost benefit, more body in the telecom enterprises information management aspects of the competition.The enterprise information management involves content is very wide, but how to for the management of the enterprise managers, a line of production personnel, agents, i.e. involves sales of each role are to be effective information support, and in the whole process of marketing in the same language, the same that "the ruler", the real customers, focus on the issues around, really around requirements to achieve support, will be in the primary information before zhejiang unicom support questions.Zhejiang unicom sales service management system is a support role management, many levels of drilled, based on data mining technology based on sales and service support platform; The company is focusing on local branch province, Angle, from their own production and management features, build a set of provincial and municipal company around a production line of the analysis, display, monitoring, warning the integration of production platform; Is further implement and refined face customer "list system grids" marketing support platform depth. The main content of this research is to focus on how to build the zhejiang unic om sales service management system.In order to further improve the management at all levels and a line sales sales service and information management, combining with the support ability of zhejiang unicom the current situation of the large demand research work, and based on this, listened to all levels of the Suggestions and opinions, and begin the construction of the system and the development. First introduced the sales management system of construction necessity, at the same time made clear sales management system of construction goal. Then according to sales management system of basic functions are detailed requirement analysis, including the portal and the overall operation points, the channel control, user quality state, etc., and then according to the needs of system function, this paper introduces the unified customer information view model, the channel model and the corresponding database table structure design, and based on the part of the system function module interface to the show. At last, the paper introduces the system software, hardware and some corresponding interface design principle and processing method.This system after official CPT, from the system of function, the preliminary to the construction of the early, and, in many cases are expected to meet the demand of the management at all levels, can operators from up to down to view and analysis of the production and business operation units at all levels of the marketing policy implementation. For a line of sales personnel, it can real-time access to their development of quality and be able to user information support means users and products, channel and products, the fit between user and the channel, in a certain sense, to enhance the user and the channel of the agencies satisfaction play a very significant role.