The ITIL-Based IT Service Management

ITIL (IT Infrastructure Library) is the process of IT service management best practices. After 20 years of development, accumulation, and rapid growth of the global ITIL market gradually matured. Around 2000, IT service management concept in China, after 6 years nurturing the concept into the market, China's IT service management market has experienced IT service management concept into the ground to shift. In particular the 2005 IT service management market in China showed rapid growth, IT service management implementation and application in China, more and more extensive and in-depth.The development of Chinese enterprises in recent years attracted world attention, and information is the most important of all business development strategy for resources, effective ITSM, IT Service Management can maximize both meet enterprise information management, and for their own development needs, ITIL IT service management to provide a "best practice" framework, which is the world's most widely used and accepted IT service management solutions, this paper ITILv3 as the basic framework, in full knowledge of the theory of ITIL, ITSM theory, and ITIL-ITSM-based theory and successful model, a detailed study at home and abroad, including developed countries, developing country firms in the IT Service Management based on ITIL status, in-depth understanding of the basis of theoretical knowledge, combined with the work of their own characteristics, of the world's popular ITIL management software products, including HP, BMC and IBM, the mainstream of development and production of software products, and a great deal of successful implementation of ITIL-based IT service management business case analysis, these cases involved a variety of industries including financial institutions, large state-owned, state-owned energy and power sector, and high-tech industry, through a variety of different business characteristics of the industry, summed up the real needs of enterprises, and according to the needs of enterprises to form a viable final step type solutions to achieve the successful implementation of ITIL-based IT service management purposes. According to their participation in the implementation of the ITSM project, the success of the project analysis, and ultimately find a viable, consistent with our national conditions, suitable for large domestic enterprises to use the ITIL-based IT service management model and developed to achieve This model of the specific methods and attention, and ultimately concluded the successful implementation of a reasonable ITIL's IT service management based on key points, which include a clear and set achievable goals, objective assessment of the reality of the current organizational status of the implementation of flexible and practical process, to take steps to promote orderly step by step and focus on feedback and improvement methods.This paper also IT service management in the future to make a certain prospect. There is no doubt in ITIL v3 as a monopoly in the industry for best practice ITSM methodology and understanding of the domestic enterprises are constantly in progress, experienced from the practice of implementing changes is difficult to explore, but the domestic enterprises for the understanding of ITIL still in its infancy, in the foreseeable future, the IT Service Management based on ITIL will be out of the traditional telecom and banking are two industries, with huge potential began to actively promote various industries.