The Survey On Townsman' Satisfaction Of Community Health Services

Objectives:In order to know the advantages and disadvantages of community health services, to determine the main factors of the satisfaction of community health services, and to provide basis for improving the quality of community health services, the survey on the status of townsman satisfaction and influential factors in Linyi City was carried out.Methods:With multi-stage stratified random sampling method.3 district samples were selected in Linyi City, then 2 community health services centers were selected from each district. With on-site self-administered methods,502 questionnaires were taken back. The effective rate is 97.06%. The data was analyzed by SPSS 13.0. The methods of statistical analysis included descriptive statistical analysis,χ2 test, and Logistic regression.Results:The overall satisfaction rate of community health services of townsman is 52.4%. The satisfaction rate of medical stuff's attitude is 71.7%. The satisfaction rate of medical stuff's skills is 49.8%. The satisfaction rate of the medical environment is 67.0%. The score of satisfaction of medical stuff's skills is the lowest among the other aspects of community health services. Overall satisfaction is more closely linked to satisfaction of the cost of drugs, environment, inquiry, explanation, and effects.Conclusions:Compared with the similar regions all over the country, the satisfaction of community health services of townsman in Linyi City is intermediate. In order to improve satisfaction of community health services of townsman, community health services centers should implement differentiated services. Meanwhile, community health services centers and health administrative departments should undertake various measures to improve the quality of community health services in all aspects.