Research On The Satisfaction Of Basic Medical Service In S City's Community

The community medical institution service satisfaction research refers to the personal psychological expectation of community medical institutions and their feelings after use.The overall perception of S is the service satisfaction of community medical institutions.It is the comparison and scoring of the psychological perception of the people in the community.The purpose of this article is to find out the influencing factors that affect the service satisfaction of community medical institutions in city S and propose improvement measures based on the results of the research to improve the happiness index of residents.Community medical services are an important part of government public services.Residents are the direct beneficiaries of community medical services.Their level of satisfaction and their influencing factors are particularly important.However,due to the problems of “difficult to see and expensive to see” in China's medical services,this article takes community medical institutions as a breakthrough point and conducts field interviews and surveys on the satisfaction of residents of S city with community medical institutions.First of all,the author draws on mature satisfaction models at home and abroad,and constructs a satisfaction model that conforms to local conditions.The five major factors of perceived quality,perceived value,image of medical institutions,residents 'expectations and residents' trust constitute the satisfaction of community medical institutions in S City.Degree model,from which questionnaires and indicators were designed and 300 questionnaires were distributed in different communities.The data obtained from the study were quantified using the SPSS model.Using scientific data analysis methods is more convincing,and can roughly understand the development of community medical institutions in S city.Through quantitative analysis of the data,we can get an analysis of the influencing factors of community residents 'satisfaction with community medical institutions in S city.And the impact of subjective consciousness and individual differences on the satisfaction of community medical institutions in city S.This paper analyzes and studies the questionnaire data through analysis of variance,regression analysis,and correlation analysis,and concludes that the five factors of perceived quality,perceived value,medical institution image,resident expectations,andresident trust are all important factors for S City.The satisfaction of community medical institutions has a significant impact.Among them,perceived quality,perceived value,medical institution image,and residents' trust have a positive impact on residents' satisfaction,and residents' expectations are negatively correlated;analysis of variance shows that The individual characteristics of community residents in city S have gender,age,education,occupation,income,and type of medical insurance that have a significant effect on residents 'satisfaction,while domicile and marriage do not have a significant effect on residents' satisfaction.And this article has demonstrated five hypotheses proposed by the author,and the results are all valid.This article also summarizes and summarizes the research results and puts forward suggestions and relevant implementable measures to improve the satisfaction of community medical institutions in city S.At the same time,it can also be used for future community medical management undertakings,social management theories,and Public service satisfaction theory provides a reference.