The Next-generation Operations Support Systems, Business Functions, Planning And Design

With severity competition in Tele-communication market, new value added services, such as Band width network, PHS etc, are emerging recently and existing integrated computer management systems are not fully able to meet the new service requirements. It is urgent necessary to set up a service management system that fits current service management requirements. According to the fact, The Netcom group makes strategies on reconstructing new generation business support & operation system as enterprise management and mechanisms revolution's purposes.rapid fundamental construction steps, Netcom Corp. owned networks are getting bigger and bigger quickly and the network administration issues are coming to be more severe. In order to improve Tel-network service & administration skill level, the Group makes strategies on Tel-network integration administrations innovations as enterprise mechanisms revolutions.This article, from practical level, discusses the necessity and feasibility to construct business support & operation system aiming to current Netcom Corp. status, and makes proposals on developing ideas, system functionalities layouts and services flowcharts design.In this article, author detailed describes services maintaining & supporting platform that the currently used by An-shan Netcom Corp. further, discusses the system functionality and services flowcharts design during the construction stage, and solutions to resolve the seamless transition & data consistency issues during the transition period between old and new system.The service maintaining & supporting platform in An-Shan Netcom includes 6 sub-systems: integrated service platform sub-system; billing & account sub-system; online data gathering & pre-managing sub-system; integration balance sub-system; switching network maintaining sub-system and resource sub-system. Besides, these 6 sub-systems interface with other applications to make sure the data consistency. These 6 sub-systems basically meet the existing services requirements in An-Shan such as wire-line network, bandwidth network, PHS network, Intelligent network, network elements lease etc, they also provide integrated services to different customers from customer requirement handling, resource confirmation, billing data gathering till to post services. It also supports the SLA service pattern.