Research And Analysis On Customer Reservation And Reservation Management System Of Fifth Affiliated Hospital Of Guangzhou Medical University

Fifth Affiliated Hospital of Guangzhou Medical Customer Advisory reservation service is sub-business customer service center, is also an important business; customer service center to do consulting, booking and other related aspects of the work of the network, should pay attention to timely respond to customer inquiries do, registration of appointments and daily statistics, tracking in place. For customers to distribute all kinds of tests, checklists, to assist with a variety of diagnostic certificate. Existing management information can not cut a good hospital in customer service, especially customers are most concerned advice and booking service, does not meet the actual needs of our hospital development. Establish a management system in line with the five branches of the business customer advisory appointments, fair, equitable and transparent manner so that customers get a fair service; customers can be kept informed of the results of consultation appointment, you can better serve our customers, customer service managers and other staff.I am using the object-oriented approach, describes the background of the five branches of business management consulting reservation system research, raised the problems; points out the importance and significance of the study; I described the main work carried out and so on; business management consulting appointment original business process analysis, pointing out the problems of the existing business processes; the original business process reengineering business, including business reengineering customer information management, consulting management, customer care management, reservation management and systems management, and gives the business reengineering flow chart describing the advantages of each business reengineering; analysis of user roles; use case diagram, a detailed description of the detailed operation of each business use cases; a detailed description of the system as a whole package diagrams, and gives subpackages Figure customer information management, consulting management, customer care management, reservation management and systems management, and describes the role of the feature pack; a detailed description of the thumbnail of each functional module; gives the concept of class diagram of the system, and gives the entity relationship diagram class, gives the customer information, information, and care information, doctor visits information, reservation order information, customer information and user information administrator13entity classes, and the relationship between the entity class is described in detail; According to the existing needs, design a system of13database tables, and a detailed analysis of how to set up a database table’s primary key and foreign key; text concludes on Fifth Affiliated Hospital of Guangzhou Medical Advisory reservation service management system research and analysis, and pointed out the shortcomings of the proposed direction of further need to work.