The Implementation Of Adminitrative System Of Operation And Maintenance For Information-based Taxation

Serveral years ago, a new subject of "Services Sciences" is raised by IBM creatively. And the target of this subject is creating a services field which can develop and implement technology to help business, government and others organization to improve their services and meet or creat new opportunities. There are four key words. They are services, sciences, management and engineering. "Services Sciences" is used in different fields of all kinds of occupations nowadays when it develops rapidly.With the great development of informationization, most of system platform constructions and web transforming have been done, and systems are put into service one by one. And the emphasis of work has been transferred to the administration and maintenance of equipments and implement systems. Hence, the need of operation and maintenance of information system platform has been expanded. For taxation system, it has been a research direction of how to improve work efficiency that how to handle problems of system operation in time, provide good service for tax payers and grass-root office. The system mentioned in this essay which is Administrative System of Operation and Maintenance for Information-Based Taxation is an exploration of this direction.With the analysis of workflow of Taxation Operation and Maintenance, a unified support platform is built. And the functions of troubleshooting, information publishing, knowledge database administration and software documents download are implemented with this platform. A workflow begins with problem raising and ends with problem solving. Problems can be sorted with the procedure set beforehand or set by users and arranged to operating post.The system mentioned in this essay is running finely now in Jiangxi Provincial Taxation system. With this system, grass-root office can be supported by upper level office, like city office, provincial office or state office. And the work of operation and maintenance can be more standardized, efficient than before. And it is a new progress of operation and maintenance.