Public Hospitals Performance Evaluation System

PurposeThrough a public hospital human, financial and material resources, to run the process and results of the survey, the study of hospital service quality, operated by the current situation and problems; comprehensive evaluation of the performance of public hospitals and to explore the performance of public hospitals Assessment and evaluation index system of the building.MethodsThis study based on the performance of public hospitals in a status quo, to make full use of the hospital's history, literature and survey data from financial operations, customers and internal operations, learning and growth of hospital performance indicators for the analysis, a comprehensive law to use literature, The Balanced Scorecard, key performance indicators Act, designed hospital performance evaluation index system.ResultsFinancial aspects of hospital operations: Over the past five years, business income and operating expenses year-on-year growth in operating expenses and higher than the growth rate of revenue growth, the financial balance of the decline year by year; Hospital of assets and liabilities rate continues to rise over the past five years; hospital operational efficiency to reduce year by year; Drugs Accounting for business-to-income ratio trend has picked up; hospital to use its fixed income business's ability to gradually strengthen.Hospital in-house operations: highly educated, high-tech titles of the lack of qualified personnel; the last five years than in health care around 1:1.6, nurses vacancies; per capita funding for hospitals is lower than the national level; hospital and out-patient beds and opening up, year by year growth of in-patients, doctors Workload has increased year by year, year after year to raise the utilization rate of bed, with an average length of stay shortened year after year, steadily improved the quality of health care. Customer dimension: hospital outpatient, hospital medical costs per capita are lower than the national level; drugs, but spending accounts for about half of the expenses of patients; high patient satisfaction. Dimensions of Learning and growth: study employees out of training, education, the papers may have a different amount of reimbursement to raise the enthusiasm of workers to learn.Hospital SWOT Analysis: is the advantage of a long history and strong technical force, the older, the largest market share in health care; disadvantage is that inbreeding staff, service levels are not high, extensive management; opportunity for the grass-roots medical institutions are imperfect, patients continue to increase and new farmers Together, and other health policy so that the number of patients; challenge is the competitiveness of private hospitals, new medical reform program to the hospital after the implementation of the adverse effects of aging and managers.If you want to hospitals in the region continue to maintain a leading edge and look forward to expanding health care market share and achieve sustainable development in the hospital, it is necessary to complete the establishment of an effective performance appraisal system to enhance the hospital's management, management to reduce wear and tear, and enhance the profitability of the hospital Capacity.To a hospital, for example, the light of the findings in line with the establishment of the hospital situation the performance appraisal system. The hospital system, departments, personal three-KPI performance indicators as the core, weight indicators and criteria for evaluation, performance management training, performance counseling, to collect and record data, performance feedback for the implementation of the steps for the application of the results of examination results Output, a complete framework for public hospital performance appraisal system.ConclusionPublic hospitals should establish an effective performance appraisal system to reduce hospital operating costs and improve management, enhance profitability, most of the public hospitals out of business spending year after year than with the plight of business income.