Knowledge Management For Software Service Company

In current era of knowledge-based economy,knowledge,as an input of production, becomes more and more important to economic activities.Knowledge is an element which could help decreasing raw material to save resources and reduce cost,and the result is the increase of profit.How to manage knowledge effectively and achieve the storage,handing over and development of knowledge has become an important issue of many companies,especially knowledge-intensive companies.This article focuses on how software service companies can improve their competency and profit by implementing knowledge management effectively.Firstly,the author introduces the definition,development,tools of knowledge management and also the status of knowledge management of Chinese enterprises as well.After that,the author focuses on the necessity of knowledge management for software service companies,and emphasize that knowledge management plays an important linkage role in human resource chain.Regarding the knowledge management of software service companies,the author brings up 3 theories--two-dimensions knowledge management strategy,knowledge planning,dynamic knowledge management.Based on these 3 theories,the framework of knowledge management is constructed.Two-dimensions knowledge management strategy determines the direction of knowledge management,knowledge planning decides the content of knowledge management,and dynamic knowledge management is the way to run knowledge management.Finally,a case of H company global IT department is introduced to help readers understand the theories of this article.After analyzing knowledge management of H company global IT department,the author provides suggestions,and then anticipates the result of the reform.