The Case Analysis Of Heilongjiang Zodiac Company's Customer Service Software Project Management

With the full speed development of the information technology, the scale of the software product grows with each passing day too; meanwhile, the project management of the software becomes the focus of industry too.This case has explained Heilongjiang Zodiac Company's Customer Service Software Project Management in detail, a great deal of respects of project has been described, such as the project overview and management, project communication, the progress management, the cost management, the risk management and the achievement payment etc. It also has described the project present situation and the progress.This thesis has analyzed the whole course of the case in detail. In the team construction aspect, the project group has solved the member's low enthusiastic problem through the full authorization; In the project communication aspect, the project group should increase the management training and improve the managerial consciousness unceasingly; In the progress control, the project group must use the essential line to ustilize relax time effectively; In the cost management, the project group must strengthen the organization, technical and the information management work; In the risk management aspect, the project group has some insufficiencies and the loopholes in the risk recognition, the appraisal, the plan, the track and the coordinated aspect, it need strengthen the risk management further.Through the concrete customer service software project management case, this text shows the problem which software enterprises face at present to some extent, and has analyze the reasons, offered the solutions, and carried out the new methods for the software project management.