FAW-VW Project Quality Management Status-quo Analysis And Improvement Countermeasures

In order to compete in the market in an invincible position,FAW-VW has seted up Projektmanagementdepartment in august 2007. In the basis of projekt emergencing process of VW Group, FAW-VW establishes his project management process, on a high starting point. However, FAW-VW set up project management model a relatively short time the public and also need to match the actual situation and to improve and refine further.Through the analysis of the state of quality management in the project before the Acceptance stage, a number of problems are founded, for example: Project planning problem leading to increased project quality risk;project resulted in inadequate control over the quality of the slow reform; product design did not fully reflect the user's expectations and demands of lead users complain; inadequate design risk analysis and inadequate measures lead to recurring quality problems;the issue of logistics and transport and packaging of spare parts resulted in dirt, damage, deformation and other quality problems; awarding to the suppliers with inadequate quality capacity lead to that quality problems can not be solved for a long period of time. For the acceptance phase, through the audit results meta-analysis to the whole product found a number of key issues: purchased parts, welding and assembly of parts lead to matching problems; stamping, drawing, sheet metal irregular problem caused by the production process, such as as well as combined pressure;the deformation of outsourcing parts and come from assembly process; Welding and assembly process caused by pit and scratch; Assembly process caused by dirt problem; Hue, brightness and gloss inconsistent.In response to these quality problems, through the anlysis from the "people, machines, materials, law, environment" the five aspects is found: first, person factor. Project manager has insufficient experience and independent of project management and understanding of the main points and details in the process of project management. Product design staff pay insufficient attention to the quality risk of technical changes and pay little attention to the quality complain informations. Technology training of production personnel is inadequate. Second, material and purchased part factor.FAW-VW has'nt advised the suppliers about the investment expanding and production scale expanding according to the expansion of production. This lead to inadequate supply. The suppliers have no time to attend the product quality and to solve the problems. Third, technique and machine factor. FAW-VW has the production technigue and machine in highest flight of the automotive industry which guarantee the quality and dependability of the product. But the aid tools of production process and the instruments of the storage and transportation process can not completely meet the requirements. Fourthly, internal rules and regulations. There is no regulations about projekt experience and knowledge sharing. The knowledge and experience of past projects will not accumulated, inherit and carry forward. In the PEP there is no control node, that quality assurance department control the quality risik of the design concept. The quality informations are often not adopted, which laid the quality risk. The quality of domestic production capacity of suppliers is generally low, resulting in the election process works can not be completely implemented. Fifths, exterior condition factor. The vehicle users in China demand continuously improved quality of automotive product quality and complaints continue to increase. On the other hand, the Chinese government is strengthening unceasingly to the automobile quality and the performance aspect's laws.In order to improve the FAW - VW quality control status, improves the project product quality, proposed especially the following several aspect's corrective measure suggested:(1) Strengthens the personnel ability and the skill, enhances the quality consciousness aspect the measure suggestion. First, must strengthen project management personnel's training and ability promotion. The project management personnel should study the project management nine big modules comprehensively the knowledge and the automobile profession specialized knowledge, like industry knowledge, manufacturing knowledge as well as craft and product development knowledge and so on, and in project management process full utilization. Second, must strengthen production personnels' new technology, new method training. Increases value degree which trains to the production personnels, according to the project technology characteristic and the craft difficulty, increases the training dynamics. Increases the batch trial manufacturing vehicles production quantity, is the production personnels provides the more practice opportunities. Enhances the production personnels through each way to study the project technical knowledge, the enhancement operation skill interest and the power, the promotion production personnels overall level promotion.(2) Measure suggestion to optimize design quality. First, must carry on the trial manufacturing according to user's demand, will obtain the experience introduces in the new project. The product department should pay attention to the nature to guarantee the department and post-sale department feedback aspect and so on user complaint closely information, target-oriented change; Guarantee the department with the post-sale department and the nature to organize the user to carry on the appraisal together to the paper vehicle, the collection user opinion, makes the revision to the paper vehicle. And will obtain the experience applies in the new project, promotes the user unceasingly to the new product approval and the post-sale degree of satisfaction. Second, the prudent appraisal and carries out the essential technical change earnestly. Strengthens the nature to guarantee the department to the important technical change implementation necessity analysis, the quality risk assessment, the trial attire, the process to accompany with the effect track. Regarding will not be the unnecessary implementation and will bring aspect and so on operational safety, function and structure quality risk technical changes, must say firmly"not"; Realizes the product regarding these to optimize truly, or realizes the technical change which under the practical quality of certified level premise the cost optimizes, wants earnest carrying out. (3) Measure suggestion to promotion quality ability of the local suppliers. First, establishes the long-term partner relations with the outstanding supplier and the essential supplier, reduces the project contract award pressure. The FAW - populace should select the outstanding A level supplier, in the investment, in scale of production's expansion as well as the management cooperation inclines to these suppliers, promotes the supplier to the FAW - populace's dependence and the loyalty enhancement. Must these to the automobile product competitive power influential product, have the special request product supplier to develop for the FAW - populace's long-term partner, for new project in advance"hatching"supplier. Second, enlarges the supplier to train dynamics, speeds up the supplier ability promotion. Through regular centralism training and"one-to-one"on-the-job training instruction, enhances the supplier to self-check consciousness, the promotion quality ability level, expands a level supplier proportion. Third, the important system uses the system supplier. The FAW - populace should use the display board, the gate guard shield, the chair, the chassis fully and so on big unit outstanding supplier's resources and technical ability, causes in it more thorough participation quality optimization work. Appoints it is the system supplier, is responsible to be coordinated and in the organization system/unit between two supplier's components matches and the quality optimization. Fourth, in view of the project earlier period as well as the acceptance phase existence's question, accredits the nature to the key system supplier to guarantee representative. Thus strengthens the complete bikes factory and the supplier Germany information communication, strengthens supplier's scene quality control and the quality promotion.(4) Perfect project quality management rules and regulations and flow aspect measure suggestion. First, must formulate the project experience accumulation and the knowledge sharing flow. Is responsible by the project management department to organize each specialized department to the experience which and the absorption lesson accumulates in the project process carries on the summary, and by the written form submission, compiles and shares, avoids being wrongly redundant the appearance. Second, formulation item file and data unified flow. The project management department formulates the unified item file template, the stipulation report content and the data foundation, uses in all project scope, realizes the project report content standardization. Third, before phase of exploitation's plan confirmed and B approval additionally builds the quality appraisal control node separately, guarantees department's specialists by the nature to carry on the quality appraisal and the approval to the development program. (5) About comprehensive advancement quality cultural reconstruction measure suggestion. First, the promoted quality energetic cultural reconstruction, building"the quality is supreme"the atmosphere,"is supreme the quality"takes one spirit to summon all staff, causes all staff to obtain take optimizes the quality as own duty sense of mission and the sense of responsibility. Second, thorough and refinement quality behavior cultural reconstruction,"the quality will be supreme"lands on feet. Formulates "Quality Behavior Handbook", carries out vigorously in the entire company scope, and through continues to engage in introspection, motions and so on surveillance, to sign to cause the staff to solidify this idioplasm quantity behavior standards, becomes the behavior custom.