| In this paper, based on the status of Hengshui power company, we had a study of the power system of customer service, operations management, service strategies, skills and services, such as customer relationship management, and supervision and inspection services combined with modern marketing theory, and through the establishment of evaluation system, we made a further standardize of the work of the power company's marketing business processes and standardized service, developed a continuous improvement services from the specific measures and methods. So as to give the guidelines of better regulate electricity supply business services, to meet the electricity needs of enterprise development of enterprises and maximize the benefits and social benefits. |
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