Research On The Comprehensive Evaluation Of Power Supply Service Quality In The Context Of New Electricity Reform

From 2002,the State Council issued 5 text to the CPC Central Committee issued a document No.9 in 2015,China's electric power system reform has gone from the initial stage of exploration to the stage of development.The biggest highlight of the reform program is to gradually liberalize the competitive part of the placement of the electricity side of the market,while strengthening the monopoly of the regulation,re-sort the price mechanism,multi-channel training market players.In the context of a new round of reform,power companies need to abandon the old business concept,according to changes in market demand continue to enhance the quality of power supply services,only the power companies in the reform can be successful in the transformation.Therefore,it is very important to study the comprehensive evaluation of power supply service quality for power supply enterprises to grasp the development trend of power supply service under the new situation,make use of scientific and technological innovation,improve the quality of power supply service,meet the challenges of the times and seize the development opportunities.On the basis of the research and application of customer satisfaction evaluation,this paper first studies the key reform measures of China's new round of power system reform and the influence of new electricity reform on power supply market,and studies the future development trend of power supply market.The focus of power supply service in different stages of reform.Second,combined with the impact of electricity to explore the future of the contents and principles of power supply services,as well as the quality of power supply service content and composition.Third,based on the evaluation of power supply key elements of the evaluation and power supply services to carry out specific research indicators.There are two main points of innovation in this paper.First,it explores the development trend of reforming the future power supply service on the road and the development of power supply service in different stages of reform.Second,it summarizes the five points of the evaluation of power supply service This paper summarizes the four key evaluation elements of the comprehensive evaluation of power supply service based on the revelation,and establishes the evaluation index system which is combined with the effect of electric reform.The research results of this paper are designed to help the power supply enterprises to better understand the key points of the service content and the key part of the service evaluation in the background of the new reform,so as to be able to improve the power supply service according to the change of the market demand and the individual requirements of the users.Improve the quality of service services,to win market share,and expand the economic efficiency of enterprises.