The Study On Customer Satisfaction In Property Management Of Residence

In recent years, property management develops swiftly and violently, following with some problems. These problems are mainly about the customer's dissatisfaction. They are not satisfied with the service that is provided by the property company. So the property disputes sometimes occur. Therefore, that the property management company finds and solves the problems promptly is the essential demand. But it is an extremely thorny question that how can discover the existence question before the dispute occurring. Establishing an appraisal system about the property management degree of satisfaction and investigating the customer degree of satisfaction is an effective method that solves the contradictory between owners and the property management company. Improving the service ahead of time through the data analysis is an objective request to the property management company about enhancing management level. This has the vital significance to the property management company's long-term development.This article begins with the property management's development course and present situation, emphasizes the vital significance about developing property management customer degree of satisfaction evaluation. Through grasping the property management service contents, referring to the former appraisal system, consulting the expert and the administrative person, questioning owner suggestions, the author determined the target about property management customer degree of satisfaction evaluation system, and determined the different target weight, thus established the property management customer degree of satisfaction target appraisal system. In this foundation, the author established the degree of satisfaction questionnaire, and carried on the questionnaire survey in 17 residential districts. Through carrying on the statistics to the primitive investigation data, the author calculated the property management synthesis customer degree of satisfaction as well as all levels of target customer degree of satisfaction. This investigation discovered key aspects that the inhabitant dissatisfied the property management, and put forward the pointed proposal that would improve the property management level of the property company.