Research On System Of Evaluation Index For Esidence Community Property Management In Changchun

In tandem with the development of the country economy and acceleration in the course of urbanization, there is a growing need for new housing. The service company for this living district management is becoming into focus the problem of people. In this historical background, the treatise from service company standpoint, analysis restraining the estate management increases the levels for chief cause which estate company lock science theory and lock investigates and diagnoses to the tools of criterion for a service level.This treatise includes four aspects. The first part dissertates that the essence of estate management is service. In the second part, the treatise expounds the theory of"customer satisfaction"in estate management. Meanwhile, the author applies the"customer satisfaction"theory to estate management industry and applies the satisfaction degree of client to the appraisal of estate management. The third part puts forward the index system of the"customer satisfaction"in estate management. The last part is questionnaire survey. The main aspects: establish an estimate index system of several levels, data investigation method and statistical analysis method.In experimental study, take Changchun which living district in stance, application estate management and customer satisfaction system to assessment, establish an estimate index system of the service company for this living district management to customer satisfaction, by measuring and computing that the whole service company for this living district customer satisfaction and unit index satisfaction, and confirmed that influence customer satisfaction crucial factor.