Study Of Business Expanding Installation Process Reengineering In Anyang Electric Power Company

As one of the core business of Power Supply Enterprises Customer Service, enhancing the power of business expanding installation work for the electricity customer service is the powerful tool for developing the market of the electricity power supply enterprise, improving service quality, and enhancing customer satisfaction. This article is for the study of business expanding installation process reengineering in Anyang Electric Power Company, based on the study of the electricity customer service process, and develops a profound study.This paper proposes the overall research idea of process modeling and business expanding installation process reengineering. First, launching process reengineering and process modeling theories, as well as the analysis of business expanding installation of Anyang Electric Power Company, identifies the crux of the problems. Then, as Petri nets modeling technology for the realization means, constructs business expanding installation process model. Then, from within and outside the flow of information between members of interactive proceed, studies the flow of information communication and allocation of resources, analysis and optimizes the model. Finally, the installation process reengineering methodology and the specific implementation steps are proposed, and the results of BPR are also evaluated.