The Study On The BPI Of High-Value-product Of CT Company

The article research the Business Process Improvement (BPI) base on the Totle Quality Management(TQM). TQM can help the corporation to reduce its operation cost and raise its competitiveness in the inconstant environment.The thesis make the high-value-product in China Telecom Guangzhou Branch as the object of the research, and the research is based on the philosophy of TQM. The research used the method of PDCA cycle and the Value Stream Mapping(VSM) to improve the process of the high-value-product. And shorten the lasting time of the product, make the competitiveness of China Telecom higher and higher.At first the thesis introduce the background and the condition of the high-value-product of Guangzhou Telecom; Secondly it looks back the history of BPI and TQM's development, and the relationship between them, including their feature, the method and trends; Third, it lists the road map of how to use TQM to improve the Guangzhou Telecom's business process, including five steps: defining, measurement, analysis, improvement and control. At the end the thesis drew the conclusion.The Research finds that PDCA cycle and the Value Stream Mapping(VSM) can reduce the duration of offering the Telecom's High-Value-Product. The BPI for Guangzhou Telecom's high-value-product proves the possibility and effectiveness of using TQM in BPI, and the practicability of optimizing the telecom's product.