Research On Improving The Service Performance Of Guangzhou Inspection And Quarantine Bureau

In recent years, competition in international trade has become increasingly fierce due to the intensifying of global economic integration. The worldwide economic crisis in 2008 left the city of Guangzhou with heavy reality which finds many of its trade partners, such as the US, the EU and Japan, all taking a firm stand on trade protectionism. Facing an ever difficult situation in international trade, Guangzhou's import and export companies, base on their pressing needs towards easier trading processes , lesser customs clearance costs and other aspects, have called for departments such as the Guangzhou Entry - Exit Inspection and Quarantine Bureau to simplify their customs formalities as well as improving their services. Simplifying customs formalities and improving related services has hence becoming an important issue on Guangzhou Entry - Exit Inspection and Quarantine Bureau's agenda. This paper is to study how to improve the service performance of Guangzhou Entry - Exit Inspection and Quarantine Bureau. Questionnaires respectively answered by the clients and staffs of Guangzhou Entry - Exit Inspection and Quarantine Bureau help to figure out the existing service-related problems and the key factors that constrain the enhancement of the service efficiency, combined with practical work. On that basis, countermeasures and suggestions are given for improving the service performance of Guangzhou Entry - Exit Inspection and Quarantine Bureau, learning from the successful cases from developed countries and regions around the world.This paper consists of five parts. Chapter One is the introduction to the background information, the content, the significance and the method of the research, as well as the present domestic and international situations. Chapter Two describes the service development of Guangzhou Entry - Exit Inspection and Quarantine Bureau and the present situation. Questionnaires are respectively given to clients and staffs to find out the main problems in the service performance and their attitude and opinions on the possible innovation in service. Chapter Three analyzes the 4 elements which have been hindering service performance in Guangzhou's entry - exit inspection and quarantine, and they are: policies and regulation, the system, human resource and coordination mechanisms within and outside the bureau. Chapter Four looks are cases from developed countries and regions, examples from the US, the EU, Japan, Singapore and South Korea etc. are studied and explored. Chapter Five brings forward counter strategy and advices for improving the service performance of Guangzhou's entry - exit inspection and quarantine, altogether, seven solutions are found.