| Digital TV set as one for every household to provide public information dissemination, information services, culture and entertainment, interactive exchange of multimedia information terminals in one. With the increase in services, changes in service mode, the user to communicate with the broadcasting sector, more and more frequent, while the increase in fees to make users the convenience of communication, satisfaction, a higher demand. Office window of the traditional service model of business can not meet customer needs. Then enable the customer service system has become service users, ease the contradiction, business promotion, creating profits and effectively solve communication problems with users connecting bridge radio and television departments and users.Guangxi Radio and TV customer service center system, the enterprises involved in two major areas of management and service, based on WEB SERVICE to provide services outside the client using IE browser mode. In this thesis, Guangxi Radio and TV from the front of the customer service center system requirements analysis, system selection, system design, system implementation, system testing, site implementation and training of six stages, carried out in detail.Guangxi Radio and TV Network call center system is currently around the city in Guangxi Radio and TV network application, the project team is currently preparing to build customer service center project in Hunan Radio and Television Network, will be the establishment of the State Administration of Radio-centric customer service management platform for unified. |
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