| The company information level which goes toward networking, systemized, andcentralized has undergone a qualitative leap because of the development of “SG186”in information construction and various business system application, which makes thehigh reliability and security come true. So the traditional information managementsystem cannot meet the needs of the current informational maintenance work.According to the actual situation of Tianjin company, information customer servicecall center system of Tianjin electric power company who is aimed to improvemaintenance work level is established, which also offers a safe, continuous, reliable,and efficient guarantee to operation.This thesis investigates the design and implementation of information customerservice call center system of Tianjin electric power company. At first, it introduces thecurrent application situation of the call center market in China, as well as thedevelopment and the tendency in the future comprehensively. What’s more, it brieflyanalyzes the scale of the system construction, key technology, the constructionprinciple, service mode, and other demands. Accordingly, realizing the call centersystem based on " taking customer service as a core", a useful plan of informationcustomer service call center is brought about regarding the system constructionmode, technical scheme, general structure, software, hardware and the design of thefunction.Designing and accomplishing the information and communication customersystem in enterprise and taking the call center as the center, this design highlights theadvantages of the system and implementation of business functions. The program,which has already been implemented and realized all the functions of the system inpractice, proves its validity and feasibility, improves the company’s high-qualityservice level, upgrades company’s image and brings economic benefits for enterprisesas well. |
PDF Full Text Request