Design And Implement Of One Stop Broadband Customer Service System

Informationization is now a popular word. It's no doubt that it is greatly prompting social development. As a general cell of modern society, information spreads into every tiny place, and deeply impacts every enterprise, every organization and everybody. For every country which is under the progress of modernization, it is no doubt that basic telecommunication service has become a key factor for the entire country and its entire people. Among all of the technologies used in current society, broadband is used most widely for most enterprises, organizations and people to get and exchange information, so that the number of broadband users has become a key property to judge of the informationization level of a country or an area. With the support and promotion of the government, our country's telecommunication industry has developed greatly since the reform and opening. At the end of 2007, the users of broadband in our country has reached 66.464 million along with 15.611 million new users in the year.As one of the two main basic telecommunication service providers, China NetCom (CNC) offers great contribution to our country's information industry, especially the rapid development of broadband. As the result of the rapid development of information industry, the more and more opened market after entering to WTO, and the rapid development of CNC's oversea business, the users are increasing rapidly, the locating range of users is more and more wider, the competition of market is more and more severe, the requirement of users is more and more strict and complicated. To deal with these discourage facts and developing continuously and rapidly, CNC makes immediate and aiming changes and expansion on its broadband products, so as to seize market and get profit as more as possible. As the result of extension of rapid changes of broadband products, as well as the severe pressure of the market, the on using manual way to implement product and provide service appears more and more slowly, inefficiently, error-prone and inflexible.As the most important customers of CNC as well as of its competitors, the state owning military, commercial and governmental customers and the most profitable customers are the key customers affecting CNC's running and development. To provide more attractive products and service to these important customers, CNC is eager for a modern and automatic management system. This thesis is based on this scenario and for the purpose of providing CNC a one stop customer service system which is able to meet the requirement of the market.The one stop broadband customer service system is mainly based on open source J2EE technology. Some newly-appearing but sophisticated technologies which are approved by market are used, for example, Spring, Struts, Hibernate, Ajax and so on. Also some domain oriented technologies such as jBPM workflow engine and so on are used. During the development of the system, I take part in the development of customer information management module, customer account information management module, product status management module, stopping process management module and so on.