The Design And Implementation Of Beijing CNC Community Manager Support System

At present, the competition of telecommunications market has been gradually turned from high-end users and business customers to high-value customers and ordinary users. The competition of trying for Ordinary users has been from developing new customers to keep old customers and increase ARPU value users. At the new competitive situation, the communication operators are facing dual pressure from customer to service and shareholders to performance of the enterprises. Now, the development of enterprises has the inadequate internal force and the poor situation of the external circumstances. Communications operators need to make a breakthrough in the development of small and medium-sized client groups. It is necessary to break from the traditional mode of marketing services to the new model.The subjects come from the actual development project of the China Netcom(Group) Company Limited Beijing branch. In order to meet the current fierce competition in the telecommunications industry and prompt response to market demand, and competition information, it needs to implement the marketing policy rapidly and efficiently and raises the ability of management. Therefore, the Netcom Company decided to launch the Community Manager System. We must have the strong system to support the spreading of the Community Manager System. But, the existing business support systems are difficult to provide the necessary information for community manager to carry out work timely and accurate. So, it needs to establish a new system to support the business needs of the Community Manager System.This research is on the basis of full analysis of business needs, to design and implementation Community Manager Support System(CMSystem). At first, this paper introduces the background of the CMSystem, and analyses the goals of CMSystem and the main topic of the research detailed. System development uses Struts framework. This paper studies the design of system architecture, the filter and processing of data and using Struts framework and the using of data warehouse to develop in-depth.The research's main feature is Safe and reliable system architecture, efficient and accurate data processing mechanism and the system is Stable and easy-to-use. The CMSystem has been put to use, which guarantees a stable and reliable production system and raises the quality of service. The CMSystem has good economic and social benefits.