The Study On The Digital Reference Service In Higher Professional College Library

With the popularity and development of network,more and more digitization and networked information resources are widely used,more and more users not only possess network use ability but also depend on network for information progressively. This undoubtedly requires corresponding information service to realize networking and digitization progressively too. Digital reference service arises at the historic moment. It enables reference librarians to help remote patrons through the internet despite the limitations of time and space. Digital reference service appears although short but develops rapidly,and that digital reference service is operating from one library to many. Collaborative digital reference service shows the cooperative and sharing concept the libraries long for and is considered to be a major developing trend for digital reference service in the web. The overseas digital reference service fast trend is mature. Comparatively, digital reference service of our country also has the big disparity. The network time has created the equal competition opportunity for us, higher professional college library of our country must hold the opportunity. This thesis makes use of the various research methods,including the document investigation, comparison,synthesis, case analysis etc . Research the digital reference service to higher professional college library of our country.The paper contains eight chapters, each covering:1. The part is preface , which introduces the background of the paper and its significance and states the research contents, research methods to be adopted and innovative points.2. The theoretical foundation of digital reference service. The outline introduced the digital reference consultation basic concept, the characteristic. Which introduces the three major models, namely , synchronic, asynchronous and cooperative digital reference and consultation service. Information construction, knowledge management, information science and some other sciences are all necessary in guidance of the new service practice.3. Higher professional college library digital reference service of our country present situation analysis. In this section, overall and systematic analysis and comment are conducted on the present status and progress of the digital reference and consultation service practiced at home and abroad, higher professional college library digital reference service of our country status.4. Higher professional college library digital reference service user needs analysis .Understanding the user's need and his demand are prerequisite and foundation of doing a good job of information service. Digital reference service is the same. Because of the difference in demands, the mode that a library achieves success might not be suitable for another library that serve another kind of users. So it is very important to seek to consult the service mode according to users'characteristics and demands in suitable reference. The author uses the questionnaire survey the research method , understands the user's needs, and aimed at the user the information need characteristic to carry on the analysis to the digital reference service factor influence. Higher professional college choices provides an important basis of the digital reference system design and service model.5. Higher professional college library digital reference service model and the system construction of our country.Based on the introduction of collaborative digital reference service'production and development, this paper analyses systemically the factors on the model of collaborative digital reference service and compares the model of collaborative digital reference service among different countries. This paper discusses the question and improvement strategy of current patterns of collaborative digital reference service and gives ideas and suggestion on developing collaborative digital reference service in higher professional college libraries. To higher professional college digital reference service user's needs investigation and study, and typical of domestic and foreign joint digital reference service model on the basis of comparative analysis. Try to construct the system model of higher professional college collaborative digital reference service of our country, enrich the theoretical research of reference service. It possesses the strong practicality and the feasibility.6. Accomplish countermeasure of higher professional college library collaborative digital reference service. Provided the higher professional colleges to realize the collaborative digital reference service countermeasure: solves digital resource construction, the advisory staffs troop construction, the digital reference consultation management with to be coordinated, digital reference questions and so on consultation copyright and law.7. Case analysis. Through case analysis a digital reference system is designed from system platform, working procedure and structure for the higher professional college library.8.The part of conclusion , pointing out the future development direction.