The Research And Implementation Of The Gas Customer Service Management Portal System

Along with the approach in information-based ages, the local Gas businessenterprise brought about information-based construction current. In the last years,technique and application of the network information quickly develop and theinformation-based management technique has already become the Gas necessarymanagement tool of the business enterprise unit.However, local Gas although thebusiness enterprise unit all knows information-based construction andmanagement of importance, in order to obviously lacking macroscopic theoriesinstruction and academic technical norm research, cause have no prefaceconstruction with repeated construction the circumstance be extremely familiar,system the valid utilization be very low.Hard carry out a real information to handover with each other and get stripe with share, have already influenced themanagement activity of business enterprise to some extent.Continuously expandalong with the information-based application, this problem will become more andmoreserious,ifthecannotcomparewithearlytakeintoresolve,endbyallmeanswillbecomethebottleneckthatthebafflingprofessiondevelop.Under the big background, the national construction department puts forward arequest, develop the Gas information business of everyplace and carry out anone-stop service.The development of long swim with the tide of the spring Gascompany, decide develop long spring Gas the intelligence turn comprehensiveservice system, this system is to combine to grow burning management scale,carry camp mode and mambo company most a forerunner of the wireless spreadthe feeling machine network technique and measure a body to create ofcomprehensive the intelligence turn terrace.Since can resolve long spring Gascurrently system confusion, the tedious problem of the workflow, can reduce lowcost, improvement work efficiency;Can also usher in a wireless to copy a formtechnique for the companysuccess, onlyopen up Xi path for the overall reform ofaftertime's business.The information-based realm of the public enterprise in whole country also has demonstration function.But what this text introduction be animportant sub- system of that system, namely according to the service system ofWEBcustomer, customerservice always is themarket turn economicof importanttopic, because of Gas business realm of special, is always neglect bythe person intheessential realm,alongwiththearrival ofmarket economy,becomethe keythatthe business enterprise exist with communicate of customer, so this system willbecomelong spring Ran the spirit expand a market of important one wreath.Customerserves amanagement system to mean to make use of modern networkcommunication a technique,annoy Ran the customer of company service process amanagement kimono a duty a working talent to pass a simplification, excellentturn,the reorganization carries out on the Internet net behind.This text introduced the topic output background purpose and meaning first,objectively analyzed currently the present condition of local Gas businessenterprise information-based construction, and then analyzed the developmentpresent condition of long spring Gas company and aim at thus of actualbackground, mambo science and technology company develops long spring Gasintelligence to turn comprehensive service system.This text now the synopsisintroducedlongspringGasintelligencetoturncomprehensiveservicesystem.Long spring Gas the intelligence turn comprehensive the service system beaccording to the long range to automatically copy a form technique, according tobusiness enterprise development programming and integral whole turn amanagement style and constuct intelligence to turn comprehensive service terrace,the inner part which supports to take customer as center manages a mechanism,buildupsound business process and resolve abusiness enterprise development theexistent problem in the process to promote by attain a business enterprise toquickly develop of purpose.System from public business son system, industrialbusiness son system, GIS sub- system, characteristic customer's service terrace,solid hour on-line pay fee sub- system, business enterprise comprehensivemanagement and analysis terrace, system management the foundation sub- system etc.7 statures systems constitute.The total characteristics of system is:Most theforerunner's long range automatically copies a form technique, cost low, useconvenience, expand a network(Internet+WSN), distribute type data processingcenter,independentbusinesssystem, The one-stop customer serve, highintelligence, defend to steal, leakproof, automaticallyreport to the police, in manyways type customer interaction.(the watch have, net up, cellular phone, telephone,staffmember)This time annoys the development of information-based service gate to the Ranandcarriedonasfollowssomeimprovements:Increasedtocarryoutthecustomer'spersonal data management of business to the usage Web, and increase a contactperson an information a management;Can aim at personal provide informationconsultation, dosage and expenses search, the hurl tells feedback etc. service;Thefunctionthattheon-linebusinessapplyforfillupablanktoeasebusinesspressurefor the call sign center;This system provides to make to order function accordingto personal service of demand to the customer, can even replace a website mold aversion according to the favour;This system will annoy intelligence to turn acomprehensivesharedatabaseoftheservicesystemwithRanafterisingbuiltup.Secondly, this text introduced the B/S 3 F system structure, then mean layer,applied logic layer and data interview layer, at logical is what each otherseparate.In the B/S system structure the system, the customer passes a browser tosend out a claim toward many servers which distribute on the network and theclaim of server to browser carries on a processing and return the information thatcustomerneedtothebrowser.Thiskindofstructurenotonlythecustomermachineis from the heavy burden with as to it's continuously raise of the liberation in therequest of function come out, also set free the technique maintenance personnel isfrom the heavy maintenance get stripe a work.This text still introduced anASP.NET procedure development structure and the database of the .NET to linktechnique ADO.NET.The conjunction database and the operation database is anADO.NET in the ASP.NET.This is originally the development the foundation technique of the system.This system still used a Microsoft to develop the thirdsquare control a piece-Ajax to control a piece, it can make the burden of serverease,thedynamicstateeffectofthecreationpage.Again, this text system introduced customer service gate the GUI of the systema design, function request analytical, give structure design and mold piecedesign.Thesystemdividesthelinetopersonalinformationtomanageamoldpiecerespectively,on-linesearchGas dosagemold piece,theon-linesearchpays thefeerecord mold piece, on-line application business mold piece, the hurltell/consultation/suggestion mold piece, the information releases a mold piece,personal information makes to order a mechanism etc. mold piece.Design andrelation which combine according to the form which divide the line a database toofthemoldpieceandthefunctiondesign.The management mold piece of personal information is main to carry outon-line activate, register, collections customer and it the function of contactperson's information.BE also customer as to it's his business mold piece thefunction carry on characteristic make to order of premise.The mold's piece is tohave no in the original gate website and filled up blank!On-line check a dosagemold piece the Gas which mainly carry out an on-line search oneself the watchneedle of the form value, recently a functions such as dosage and history dosagerecord etc. which charges a period.This mold piece give of is also the Gas that thecustomer concern most information.Because usher in a mambo company ofwireless spread a feeling machine's technique to make not to need to copy a formmember to come to copy form, but is been stand by the Ji by the data solid hourdeliver to return to data center, make the data tryto deliver a network to ascend tomakepossible.Sothegatewebsiteaddedtoaddon-linecheckthefunctionofform,convenient customer search.On-line pay a fee mold piece the savings surplusamount which mainly carry out to look into customer to annoy a company in theRan currently, be alongside of to be subjected to on-linelya notice of urge the fee,and can search the fee record of pay of customer. The business application mold piecerealizationforcometheon-lineapplicationfunctionofbusiness.Customer's hurl tell/consultation/suggestion mold piece the mold piececommunication which carries out customer and Ran to annoy a companyinformation.Say for the customer, can carry on the service to annoy the companytoRan,sectionistothehurloftheindividualstaffmembertotell;Canconsultwitheach kind of Gas knowledge toward the pew personnel, for example the pipinginstall provision, Gas price adjust information, use to annoy safe knowledgeetc.;The service that can be on-line to annoy a company for the Ran more putsforward precious opinion and suggestion, will get as soon as possible of feedbackinformation.The customer can also look in to ownly hand over of the historyrecord of information.For Gas company to say, can pass the directly receive tocome from customer of consult with all alone, understand their satisfaction to theservice, to service diversification of request with keep the suggestion of viewmost .The information releases a mold piece a realization to deliver theinformationofRan2Qi4companytowardallcustomers,isalsobusinessenterprisetype the part of the essential to have of the gate website.The business enterprisewants to publicizee an own product toward the netizen, business enterpriseprinciple etc. information with rise an advertisement an effect.This at customergate website the top rise publicitybusiness enterprise image and inform a businessenterprisetolatelynotify.The this system adoption ASP.NET Web applies the structure mode of thetypical model system of procedure:The database-data interview layer-businesslogic layer-the page mean a layer.The database is most an applied system firstfloor, it keeps system of all datas.Data interview layer pack various operation ofdatabase, like conjunction database, operation database, data conversion...etc..Thebusiness logic of the layer and application system of the business logic is relatedallied, its usage data interview layer the service for provide, also provide a servicefor the upper level in the meantime.Interface means the concrete function of the 1F realization application system, from Web page, control a piece, module to constitute.The principle that this system bases is to serve the customers, from thepersonalized information serve set out, to design gas information-based customerservice function.Be placed in a system test stage now, basicly it can satisfy 60remainings ten thousand residents in the Changchun area, the gas of the industrydoor customer service.Farsighted to speak, all public enterprises will turn towardthe integral whole, one-stop direction development.This time development justexceeds theonestepinthegreat ideal here.Believeinthenot farfuture,all visionscan carry out and behave a people to provide to be getting more comfortable,convenience,fastlife.