The Design And Implementation Of Miscall System Based On CTI Technology

With the development of telecommunication market, the competition is becoming fiercer among carriers. Below pressure and competition, it is significant to carriers and entire industry, how to increase the ARPU of user via operation innovation, how retain customers. Today basic telecommunication service have matured, Expectation of profit increase Carriers and OEMs focus on telecommunication add valued operations. Miscall is a new service to solution the lack of fixed telephone. Use leak call service, help fixed carriers to retain existing fixed telephone user, increase existing ARPU, it is important to carriers operation develop. Technical solution perfectly provide voice add value service of fitting market requirement. Platform of voice add-valued service is carried out that base on CTI technical, In the future market of voice add-valued service, it will very important.This thesis mainly start from carriers and SP point of view of service development and extend, first, feasibility and group of user of service argue and analyze. Secondly, consult the hotspot add-valued voice service platform application. When design the platform, not only take into account the implement, but also think over platform redevelopment, flexible, all-around, extensibility and stability. In the Process of platform design, analyze service background, understand carriers and SP requirement, describe miscall concept and operation flow, and lay an emphasis on the design process of operation platform. Describe detailed the function and architecture of platform. In the process of implement, The constructive suggestion which unifies which the Shanxi Netcom to pass the demand and proposed, And in Huawei for under switchboard personnel's coordination, Has carried on the confirmation to this missed talk service platform feasibility, to ensure the successful trial run.The present paper characteristic and the main contribution are:1. In system security stable aspect, Uses design concept which the signaling gateway and the voice timeslot separate.2. Uses the CTI middleware product, has guaranteed service flow nimble, the service promotion is convenient, and is fast, the platform structure is clear.3. The missed talk platform already passed Taiyuan Branch Company in Shanxi, China tie tong Shanghai branch passes the operational.