Design Of Railroad Inquires System Based On The CTI Technology

Along with correspondence network digitization and computer processing continual event ability rapid development, The past few years, Communications and computer technology to accelerate the process of mutual penetration. CTI emerged across two major fields of telecommunications and computers. CTI make use of the combination of voice and data has become a reality. CTI and customer service center is one of the most important applications. Enterprise is a new growth point in the 21st century. CTI applications industry to promote the industry itself is the origin,representation of call center operations to provide customers with good service embodies the spirit of the idea. As a brand-new mode,customer service center in the commercial and enterprise applications have been increasingly recognized by customers and has bright prospects for development.Call Center has been introduced into China in a short period has demonstrated the strong momentum of development in 1956. More and more industries and enterprises have to be accepted by users and applications. As of 2001, China Call Center accommodate a total of 96,200, market reached 10.638 billion yuan, respectively 51.6%,55.2% over the same period in 2000. Expected. China's call center industry in the years 2001-2006 will maintain a 14.0% compound average annual growth of the high-speed growth. By 2006, the call center market will reach 20.44 billion yuan.Call Center as a research and development department in Changchun is very small, Call Center Conservancy and the various sectors of the demand is also growing, the market potential is particularly great. Even include the entire...